Retail Sales Executive Interview Questions and Answers for Freshers

Updated 23 Jul 2024

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Q1. If you receive the customer how do you treat and how to complete the demo?

Ans.

When receiving a customer, I treat them with respect and professionalism. I complete the demo by understanding their needs, showcasing relevant products, and addressing any concerns.

Greet the customer with a warm and friendly attitude
Listen actively to understand their requirements
Ask open-ended questions to gather more information
Demonstrate products that align with their needs
Highlight the features and benefits of the products
Address any concerns or objections they may have...read more

Q2. I am going to purchase mobile what model would you preferred

Ans.

As a Retail Sales Executive, I would recommend the latest model of a popular brand with advanced features and good customer reviews.

Consider the customer's budget and preferences
Suggest a model with a large display and high-resolution camera
Highlight the phone's battery life and storage capacity
Mention any unique features like facial recognition or water resistance
Provide examples of popular models like iPhone 12 or Samsung Galaxy S21

Q3. How to identify customer which product he want?

Ans.

To identify customer's desired product, observe their behavior, ask open-ended questions, and offer suggestions based on their needs.

Observe customer's body language and facial expressions
Ask open-ended questions like 'What brings you in today?' or 'What are you looking for?'
Listen actively to their responses and offer suggestions based on their needs
Use product knowledge to provide recommendations and explain features and benefits
Offer alternatives if the desired product is ...read more

Q4. How to conveyance the customer?

Ans.

To conveyance the customer, it is important to understand their needs, build trust, provide excellent customer service, and offer compelling solutions.

Listen actively to the customer's needs and concerns
Build rapport and trust by being friendly, knowledgeable, and professional
Provide personalized recommendations and solutions based on the customer's requirements
Highlight the benefits and features of the products or services
Address any objections or doubts the customer may hav...read more

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Q5. What you know abou sales

Ans.

Sales involves identifying customer needs, presenting products or services, and closing deals to generate revenue.

Understanding customer needs and preferences
Effective communication and persuasion skills
Product knowledge and ability to highlight benefits
Negotiation and closing techniques
Building and maintaining customer relationships
Meeting sales targets and goals

Q6. What abou your study

Ans.

I have a Bachelor's degree in Business Administration with a focus on sales and marketing.

Bachelor's degree in Business Administration
Focus on sales and marketing

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Q7. Retail experience

Ans.

I have 5 years of retail experience working in various roles such as sales associate and store manager.

Started as a sales associate and worked my way up to store manager
Managed inventory, trained new employees, and provided excellent customer service
Increased sales by implementing new marketing strategies and promotions
Handled customer complaints and resolved issues to ensure customer satisfaction