600+ Quality Analyst Interview Questions and Answers

Test cases for scenarios in Quality Analyst role

• Test case for positive scenario

• Test case for negative scenario

• Test case for boundary value analysis

• Test case for error handling

• Test case for performance testing

Smoke testing is a preliminary testing technique to quickly evaluate the basic functionality of an application.

• Smoke testing is a type of software testing that focuses on testing the critical functionalities of an application.

• It is performed to ensure that the major features of the software are working as expected before proceeding with further testing.

• Smoke testing is usually done after a build is received and before detailed testing begins.

• The purpose of smoke testing is to...read more

The SI unit of force is Newton (N) and the SI unit of pressure is Pascal (Pa).

• SI unit of force is Newton (N)

• SI unit of pressure is Pascal (Pa)

UV wavelength ranges from 10 nm to 400 nm.

• UV-A: 315-400 nm

• UV-B: 280-315 nm

• UV-C: 100-280 nm

• UV-Vacuum: 10-200 nm

Pharmacovigilance is the science and activities related to the detection, assessment, understanding, and prevention of adverse effects or any other drug-related problems.

• Pharmacovigilance is the process of monitoring and evaluating the safety and effectiveness of drugs.

• It involves collecting and analyzing data on adverse drug reactions (ADRs) and other drug-related problems.

• Pharmacovigilance aims to ensure patient safety and improve the overall quality of healthcare.

• It plays ...read more

Launchship Technologies is a software company specializing in technology solutions.

• Launchship Technologies is a software company

• They specialize in technology solutions

• They have expertise in various domains such as web development, mobile app development, and quality assurance

• They have a strong focus on delivering high-quality products and services

• They have a track record of successful projects and satisfied clients

ISO Clause details and production implementation

• ISO 9001:2015 has 10 clauses that cover quality management principles

• Clause 4-10 covers the requirements for a quality management system

• Production implementation involves ensuring compliance with the ISO 9001 standard

• This includes documentation, training, and continuous improvement

• Examples of ISO 9001 certified companies include Toyota and Boeing

Electron pairing occurs after half-filled orbitals in a subshell.

• Electron pairing is a phenomenon where two electrons occupy the same orbital.

• This occurs after each orbital in a subshell has been half-filled with electrons.

• The pairing of electrons is due to the principle of maximum multiplicity.

• For example, in the p subshell, electron pairing occurs after the first three orbitals have been half-filled with electrons.

Column conditions are set to optimize separation and detection of analytes in HPLC analysis.

• Column conditions include mobile phase composition, flow rate, column temperature, and column type.

• Optimizing column conditions can improve resolution, sensitivity, and selectivity of the analysis.

• Column conditions may vary depending on the analytes being analyzed and the purpose of the analysis.

• Examples of column conditions include using a C18 column with a gradient of acetonitrile an...read more

Temperature increases more than 100 'c of boilers steam due to pressure buildup and superheating.

• Boilers are designed to produce steam at high pressure and temperature.

• The pressure buildup causes the boiling point of water to increase, resulting in superheated steam.

• Superheated steam is used in various industrial processes that require high temperatures.

• The temperature increase can also be due to the addition of heat from external sources.

• Proper maintenance and monitoring of ...read more

I am proficient in using Microsoft Excel for data analysis and Powerpoint for creating visually appealing presentations.

• Proficient in creating complex formulas, pivot tables, and charts in Excel

• Skilled in designing professional and engaging presentations in Powerpoint

• Experience in using Excel for data analysis and reporting

• Ability to effectively communicate data insights through Powerpoint presentations

Various techniques for root cause analysis include 5 Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis, and Failure Mode and Effects Analysis.

• 5 Whys: Asking 'why' repeatedly to identify the root cause of a problem.

• Fishbone Diagram: Identifying potential causes of a problem by categorizing them into branches.

• Fault Tree Analysis: Analyzing the various components that could lead to a specific failure.

• Pareto Analysis: Identifying the most significant causes of a proble...read more

AAS is used in food testing for the analysis of trace elements and heavy metals.

• Determining the presence and concentration of toxic elements like lead, arsenic, and cadmium in food samples

• Monitoring the levels of essential elements like iron, zinc, and copper in food products

• Ensuring compliance with regulatory standards and food safety regulations

• Identifying potential contamination sources in the food production process

• Verifying the accuracy of nutritional labeling on food pr...read more

QA prepares various reports to track and analyze quality metrics.

• Test execution report

• Defect report

• Test summary report

• Test coverage report

• Test trend report

Cause and effect diagram is a tool used to identify and analyze the potential causes of a problem or an effect.

• Also known as fishbone diagram or Ishikawa diagram

• It helps in organizing and categorizing the possible causes

• The diagram consists of a central spine and branches that represent different categories of causes

• Example: If the problem is low sales, the categories could be marketing, pricing, product quality, etc.

• It is useful in problem-solving and quality improvement pro...read more

Normality refers to the state of being normal or conforming to a standard or average.

• Normality is a concept used in various fields to define what is considered typical or expected.

• It is often used in statistics to describe the distribution of data points around a mean.

• In psychology, normality refers to behavior that is within the range of what is considered socially acceptable.

• Normality can also be subjective, varying across cultures and contexts.

• Examples of normality can inc...read more

I have used platforms like Jira, TestRail, Selenium, and HP ALM as a QA.

• Jira

• TestRail

• Selenium

• HP ALM

CTQ stands for Critical to Quality, while CTP stands for Critical to Process. CTQ focuses on customer requirements, while CTP focuses on process requirements.

• CTQ is related to customer requirements and focuses on what is critical for the customer's satisfaction.

• CTP is related to process requirements and focuses on what is critical for the process to function effectively.

• CTQ is used to determine the key characteristics that are critical for meeting customer expectations.

• CTP is...read more

Joins are used to combine data from two or more tables based on a related column.

• Types of joins include inner join, left join, right join, and full outer join.

• Inner join returns only the matching rows from both tables.

• Left join returns all the rows from the left table and matching rows from the right table.

• Right join returns all the rows from the right table and matching rows from the left table.

• Full outer join returns all the rows from both tables, with NULL values in the co...read more

I have 5 years of experience in call audits, including monitoring, analyzing, and providing feedback on call quality.

• 5 years of experience in call audits

• Proficient in monitoring calls for quality assurance

• Skilled in analyzing call data and identifying areas for improvement

• Experienced in providing feedback to agents and management on call performance

• Familiar with call audit tools and software

Data integrity is crucial for ensuring accuracy and reliability of data. ALCOA and ALCOA Plus are guidelines for data integrity.

• ALCOA stands for Attributable, Legible, Contemporaneous, Original, and Accurate

• ALCOA Plus adds the principles of Complete, Consistent, Enduring, and Available

• These guidelines ensure that data is recorded accurately, completely, and consistently throughout its lifecycle

• Examples of ALCOA and ALCOA Plus principles in action include using electronic sign...read more

I perform troubleshooting by identifying the problem, gathering information, analyzing data, and testing solutions.

• Identify the problem by asking questions and observing the issue

• Gather information about the system, software, and hardware

• Analyze data to determine the root cause of the problem

• Test solutions to see if they resolve the issue

• Document the troubleshooting process and solution for future reference

A QA needs a positive attitude towards quality and a willingness to learn and improve. The steps for testing software include planning, designing test cases, executing tests, and reporting defects.

• QA needs to have a positive attitude towards quality and a willingness to learn and improve

• QA should have good communication skills to work with developers and other stakeholders

• The testing process involves planning, designing test cases, executing tests, and reporting defects

• QA sho...read more

Manual testing is done by humans while automation testing is done by machines.

• Manual testing involves human intervention and observation while automation testing involves the use of tools and scripts.

• Manual testing is time-consuming and prone to human errors while automation testing is faster and more accurate.

• Manual testing is suitable for exploratory testing while automation testing is suitable for regression testing.

• Manual testing requires less technical knowledge while au...read more

Path params are part of the URL path, while query params are appended to the URL after a '?'

• Path params are used to identify a specific resource in the URL path, while query params are used to filter or sort the resources

• Path params are defined in the URL path itself, such as /users/{id}, while query params are appended to the URL, such as /users?sort=asc

• Path params are typically used for mandatory parameters, while query params are used for optional parameters

• Path params are...read more

Yes, I have experience in data processing analysis.

• I have worked with large datasets and used tools like Excel, SQL, and Python to analyze and process the data.

• I have experience in data cleaning, data transformation, and data visualization.

• For example, in my previous job, I analyzed customer feedback data to identify trends and patterns and presented the findings to the management team.

• I also created dashboards using Tableau to visualize the data and make it easier for stakeh...read more

Bug life cycle refers to the stages a bug goes through from discovery to resolution.

• Bug is discovered and reported

• Bug is assigned to a developer

• Developer reproduces the bug

• Developer fixes the bug

• Bug is retested and verified as fixed

• Bug is closed

The process involves reviewing the denial reason, checking for prior authorization, resubmitting with necessary documentation, and following up with the insurance company.

• Review the denial reason provided by the insurance company.

• Check if the claim was denied due to lack of prior authorization.

• Gather all necessary documentation related to the prior authorization.

• Resubmit the claim with the required documentation attached.

• Follow up with the insurance company to ensure the clai...read more

Yes, I am willing to relocate to Jaipur, Kymore, Raichur or any other location as per the job requirement.

• I am open to exploring new opportunities and challenges in different locations.

• I understand that relocation may be necessary for career growth and development.

• I am willing to adapt to new environments and cultures.

• I am ready to relocate as soon as possible if required.

QC tools can be used to identify errors by analyzing data and identifying patterns.

• Use Pareto charts to identify the most common errors

• Use fishbone diagrams to identify the root cause of errors

• Use scatter plots to identify correlations between variables and errors

• Use control charts to monitor the process and detect any unusual variations

• Use histograms to analyze the distribution of errors

• Use flowcharts to visualize the process and identify potential areas of error

A union is an organized group of workers who come together to negotiate better working conditions, wages, and benefits.

• Unions advocate for the rights and interests of workers.

• They negotiate collective bargaining agreements with employers.

• Unions can provide support and representation in case of disputes or grievances.

• They may organize strikes or other forms of industrial action to achieve their goals.

• Examples of well-known unions include the AFL-CIO in the United States and th...read more

Call calibration is the process of comparing the quality of calls to a standard, while call listing is the act of reviewing and analyzing recorded calls.

• Call calibration involves setting a standard for call quality and comparing actual calls to that standard.

• Call listing involves reviewing recorded calls to identify areas for improvement and provide feedback to agents.

• Call calibration is typically done by a group of quality analysts, while call listing is often done by indivi...read more

Smoke testing is a preliminary testing technique to check if the software build is stable enough for further testing.

• It is a quick and shallow testing technique

• It is performed to ensure that the critical functionalities of the software are working fine

• It is usually done after a new build is released

• It helps in identifying major issues early in the testing cycle

• Example: Checking if the login page is working after a new build is released

Smoke and sanity are initial testing techniques while regression and retesting are done after changes are made.

• Smoke testing is done to check if the basic functionalities of the application are working fine while sanity testing is done to check if the major functionalities are working fine.

• Regression testing is done after changes are made to ensure that the changes have not affected the existing functionalities while retesting is done to ensure that the defects found in previ...read more

I will immediately report the bug to the development team and work with them to prioritize and fix it before release.

• Report the bug to the development team

• Work with the team to prioritize and fix the bug

• Perform regression testing to ensure the fix did not introduce new issues

Responsibilities of QA include ensuring quality standards are met, identifying defects, creating test plans, and collaborating with teams.

• Ensuring quality standards are met

• Identifying defects and issues

• Creating and executing test plans

• Collaborating with development and other teams

• Providing feedback and recommendations for improvement

Yes, I have experience in creating Quality policies and procedures.

• I have created Quality policies and procedures for my previous company.

• I have experience in identifying gaps in existing policies and procedures and creating new ones to address those gaps.

• I am familiar with industry standards and regulations related to Quality policies and procedures.

• I have worked with cross-functional teams to ensure that policies and procedures are implemented effectively.

• I have also conduc...read more

There are three types of validations: front-end, back-end, and database. Each type requires a different approach.

• Front-end validation is done on the client-side and checks for user input errors before submitting the form.

• Back-end validation is done on the server-side and checks for errors in the data submitted by the user.

• Database validation checks for data integrity and consistency in the database.

• Handling of validation errors can be done by displaying error messages to the ...read more

Alpha testing is done by internal teams, while beta testing involves external users.

• Alpha testing is conducted by the development team or quality assurance team within the organization.

• It is performed in a controlled environment before the software is released to the public.

• Alpha testing helps identify bugs, usability issues, and performance problems.

• Beta testing involves external users who are not part of the development team.

• It is conducted in a real-world environment to ga...read more

I address conflicting business requirements by prioritizing based on impact, collaborating with stakeholders, and finding a compromise.

• Prioritize requirements based on impact on business goals

• Collaborate with stakeholders to understand their needs and concerns

• Negotiate and find a compromise that satisfies all parties involved

Quality is meeting or exceeding customer expectations through consistent and reliable products or services.

• Quality is about meeting or exceeding customer expectations

• It involves consistent and reliable products or services

• Quality is achieved through continuous improvement and adherence to standards

• It is important to identify and address any issues or defects in the product or service

• Quality can be measured through customer satisfaction and feedback

I have performed various tests as a Quality Analyst including functional, regression, integration, and user acceptance testing.

• Functional testing to ensure the software meets the specified requirements

• Regression testing to ensure new changes do not affect existing functionality

• Integration testing to ensure different components of the software work together

• User acceptance testing to ensure the software meets user expectations

• Load testing to ensure the software can handle expec...read more

Manual testing fundamentals, regression testing, regression vs retesting, V model, general logic testing

• Manual testing fundamentals include understanding test cases, test plans, and test execution without the use of automation tools

• Regression testing is the process of re-running test cases to ensure that new code changes have not adversely affected existing functionality

• Regression testing differs from retesting in that retesting focuses on verifying that a specific bug has be...read more

FSSAI stands for Food Safety and Standards Authority of India, ISO stands for International Organization for Standardization, APEDA stands for Agricultural and Processed Food Products Export Development Authority. HACCP stands for Hazard Analysis and Critical Control Points.

• FSSAI is a regulatory body in India that ensures food safety and standards.

• ISO is an international standard-setting organization that promotes quality management systems.

• APEDA is an Indian government agenc...read more

Various issues in social media platforms include privacy concerns, fake news, cyberbullying, and misinformation.

• Privacy concerns: Users' personal information being shared without consent.

• Fake news: Spread of false information leading to misinformation.

• Cyberbullying: Harassment and bullying behavior online.

• Misinformation: Inaccurate or misleading content being shared.

• Hate speech: Offensive language and discriminatory remarks.

• Algorithm bias: Biased algorithms affecting content ...read more

7QC tools are a set of basic quality tools used for process improvement and problem-solving.

• 7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.

• These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.

• For example, a Pareto chart can be used to identify the most frequent defects in a process, while a control chart can be used to monitor process perform...read more

Quality control sections are areas of a company or organization responsible for ensuring products or services meet quality standards.

• Quality control sections are responsible for monitoring and testing products or services

• They identify defects or issues and work to resolve them

• They may also develop and implement quality control procedures and policies

• Examples of quality control sections include manufacturing quality control, software quality control, and customer service quali...read more