Fashion Consultant Interview Questions and Answers for Freshers

I listen to their concerns, empathize with their situation, and offer solutions to resolve their issues.

• Listen attentively to the customer's complaint

• Show empathy and understanding towards their situation

• Apologize for any inconvenience caused

• Offer solutions to resolve their issues

• Ensure customer satisfaction by following up on the resolution

I handle sales pressure by staying calm, focusing on the customer's needs, and using my product knowledge to offer solutions.

• I take deep breaths and remind myself to stay calm

• I listen carefully to the customer's needs and concerns

• I use my knowledge of the products to offer solutions that meet the customer's needs

• I prioritize building a relationship with the customer over making a quick sale

• I am honest with the customer about what products will and won't work for them

• I don't t...read more

KPI stands for Key Performance Indicators, which are measurable values that demonstrate how effectively a company is achieving key business objectives. Excel is a software program used for creating spreadsheets and analyzing data.

• KPIs are used to track and measure performance in various areas such as sales, marketing, and customer service.

• Excel can be used to create KPI dashboards, analyze data trends, and generate reports for decision-making.

• Examples of KPIs in the fashion i...read more

Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as in-person, over the phone, via email, or through online chat.

• Examples of cust...read more

Lenskart is an online retailer of eyewear, offering a wide range of glasses, sunglasses, and contact lenses.

• Online retailer of eyewear

• Offers glasses, sunglasses, and contact lenses

• Wide range of products available