Change Manager Interview Questions and Answers for Freshers

Emergency change is raised to resolve an incident while urgent change needs top level approvals to proceed.

• Emergency change is not a part of the normal change process and does not have a lead time.

• ECAB needs to be arranged for emergency change.

• Urgent change needs to be implemented on an urgent basis and cannot wait to follow the entire change process.

• Top level approvals are required for urgent change to proceed.

A PIR is conducted to understand the reason and root cause of the failure and to document and update it.

• Conduct a PIR to understand the reason and root cause of the failure

• Document and update the PIR

• Identify what could be done differently next time to avoid such a situation