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MESSAGING-OFFICE 365
Zensar Technologies
posted 6d ago
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Flexible timing
Key skills for the job
Job Description
- Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)
- Continuously monitor and report Office 365 utilization and security.
- Provide technical support to the MS Teams Voice environment
- Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.
- SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment
- Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.
- Develop and update internal documentation and configuration items
- Act as subject matter expert on O365 support and being accountable for the outcome of project.
- Implement approved technology changes following Microsoft standards and best practices.
- Assist in training or create end-users Training documents
- Knowledge of Office365 Security and Compliance Centre
- Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective
- Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components
- Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)
- Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment - On-Prem & Cloud
- Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner
- Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems
- Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
- Experience with Perform mailbox provisioning (e.g., retention, size, archival)
- Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online
- Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services
- Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
- Amenable to a flexible work schedule, as the need arises
- Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams
Must Have s:
- Education: Bachelor s degree in equivalent industry experience
- Successfully implemented/supported Office 365 and supporting identity technologies.
- Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams Voice
- Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS
- Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)
- Focused on continuous service improvements of customer s O365 landscape
- Experience with using IT service management tools (e.g.; Summitt AI)
- Excellent communication, organization and writing skills are required
- Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications
- Knowledge of Windows Server, MS Exchange and Office 365 solutions
Good to Have:
- Microsoft 365 Certified: Enterprise Administrator Expert
- ITIL knowledge of V3
- Experience in designing and implementing automation scripts
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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