Senior Operations Analyst - 5G Network Architecture (7-8 yrs)

Role : Senior Operations Analyst

Experience : 7 to 8 years

Location : Noida

Job description :

We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives.

Key Responsibilities :

Incident Management Support :

- Manage and monitor incident tickets, ensuring prompt resolution and minimal disruption to operations.

- Conduct root cause analysis to identify recurring issues and develop long-term solutions.

- Track and report trends in incidents to recommend process or system improvements.

- Collaborate with development and support teams to address complex system and application issues.

- Develop and maintain performance dashboards and reporting tools to monitor system health and KPIs.

Data Analysis & Insights :

- Analyze technical and functional data to identify patterns, trends, and opportunities for operational improvement.

- Develop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals.

System Performance Optimization :

- Evaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements.

- Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient.

- Partner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience.

- Act as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner.

- Conduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence.

- Lead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact.

- Develop and refine processes for system performance monitoring, incident management, and continuous improvement.

- Champion operational excellence initiatives to streamline workflows and enhance productivity.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.

- Master's degree preferred but not mandatory.

- 7+ years of experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain.

- Strong technical background with expertise in Java, Spring, Microservices architecture, PLSQL, ETL and related tools.

Technical Skills :

- Proficiency in analyzing application logs, monitoring tools, and performance metrics to identify improvement opportunities.

- Knowledge of Microservices frameworks and tools (e.g., Kubernetes, Docker, Spring Boot).

- Familiarity with 5G wireless network architecture and its operational requirements and domain workflows.

- Experience with database systems, APIs, and CI/CD pipelines, PLSQL, ETL processes is a plus.

- Strong analytical thinking with the ability to interpret complex data and provide actionable recommendations.

- Excellent communication and presentation skills to collaborate effectively with cross-functional teams and stakeholders.

Other Requirements :

- Experience with cloud-based environments (e.g., AWS, Azure, or GCP) is advantageous.

- Strong problem-solving skills with a proactive mindset to address challenges.