Process Member

ROLE SUMMARY

A Process Team Member within the Operations Process Management team, plays a vital role in executing specific operational processes with precision, accuracy, and adherence to regulatory requirements. Reporting to the Process Leader, a Process Team Member will work collaboratively with his/her team to ensure operational excellence and contribute to the bank's efficiency and customer satisfaction.

Core Responsibilities

• Execute specific operational processes in accordance with established procedures, ensuring accuracy, timeliness, and compliance with regulatory standards.
• Maintain detailed and accurate records of process activities, transactions, and related documentation for audit and compliance purposes.
• Conduct quality checks and reviews of your work to ensure that processes meet the highest standards of accuracy and customer satisfaction.
• For senior management and regulatory authorities.

People Management or Self-Management Responsibilities

• Stay informed about regulatory changes and industry best practices, conducting research to help the team remain up-to-date with governance and compliance requirements.
• Collaborate with other departments, including Legal, Risk Management, and Audit, to ensure alignment and effective implementation of governance and compliance initiatives.
• Engage in ongoing professional development and training to enhance your expertise in governance, risk management, and compliance.
• Participate in training sessions and continuous learning opportunities to enhance your knowledge of operational processes, regulatory requirements, and best practices.
• Identify and address operational challenges or discrepancies promptly, seeking guidance from the Process Leader when needed.
• Maintain a close working relationship with the Business, Product and Operational Risk Management teams to ensure the effectiveness of the processes.