Customer Success Engineer

We are seeking a dynamic Customer Success Engineer to join our team and play a critical role in helping Wrike customers maximize the value they gain from our platform. This is a highly collaborative role where youll engage frequently with customers, platform users, and internal teams. Your ability to communicate complex technical concepts and align them with customer objectives will be key to success. Youll work closely with internal teams to ensure Wrike delivers consistent value while meeting and exceeding customer expectations.

• Serve as a technical expert for Wrike s solutions, translating platform capabilities into real business value.
• Provide advanced product guidance, helping customers set up workflows, integrations, and automation.
• Offer strategic technical support across Wrike s suite of products and features.

• Drive product adoption through training sessions, workshops, and best practice sharing.
• Assess and address gaps in workflows and best practices, translating them into strategic action plans.
• Work closely with customers to ensure they are leveraging Wrike to its full potential.

• Act as a trusted advisor, working with key stakeholders, including C-suite executives.
• Manage complex customer engagements, developing and executing high-touch delivery strategies.
• Partner with Account Managers (AMs) and Customer Success Managers (CSMs) to drive long-term customer success.
• Lead customer escalations, ensuring timely and effective resolution.

• 4 - 6 years of experience in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles, ideally within SaaS.
• Proven technical expertise experience building integrations between platforms is required.
• A customer-first mindset strong focus on understanding customer needs and delivering value.
• Strong communication & facilitation skills ability to lead customer-facing meetings and present Wrike solutions effectively.
• Data engineering background with hands-on experience in technical problem-solving.
• Discipline & organization ability to manage multiple customers and initiatives while maintaining a high level of engagement.
• A passion for continuous learning proactively staying up to date with product improvements and new technologies.

If you re passionate about helping customers succeed through technical expertise and strategic guidance, we d love to hear from you!

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model
  
  

Your recruitment buddy will be Tripti Sachan , Senior Recruiter.

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