407 Workforce Management Jobs

• Perform analysis on key metrics to help maximize productivity and Operational excellence
• Create reports/Analytics using multiple American Express data sources and key metrics
• Lead and drive projects to achieve results within stringent time frame
• Formulate and implement network level inventory strategy for CFN Business Unit

Minimum Qualifications

• Graduate
• Experience and Working knowledge of MS-Excel for data manipulation and analysis
• Rating of G3/L3 or better in the last annual PMP Review
• Experience and Working knowledge of MS-Excel for data manipulation and analysis
• The incumbent should not be on any type of counseling at the time of applying
• Minimum Tenure of 18 Months for B28 and 12 Months of B30

Preferred Qualifications

• Prior experience in Capacity Planning/Dialer/Inventory management/Service level Planning (Experience in Work Force Management), MIS or Business/Data Analytics
• Working Knowledge/Experience on Applications like Python, Tableau, Sisense, SQL

Functional Skills/Capabilities:

• Ability to deliver under tight timelines
• Intellectually curious with a desire to learn and understand the business
• Critical thinker who exhibits good judgment and intuition (based on experience), knowing when to question outcomes or ask questions based on business/common sense
• Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision
• Self-starter with ability to execute with Minimal Direction and strong attention to detail

• Competitive base salaries
• Bonus incentives
• Support for financial-we'll-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities