Senior Analyst

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :

JOB RESPONSIBILITIES
Assist and support the Tax departments in managing processes related to international tax and Transfer Pricing compliance
International Tax Compliance

Assist International Tax team with WHT tax position analysis

Collaborate with team members responsible for obtaining tax residency certificates

Collect data on tax residency of various lenders/borrowers, apply relevant qualification on interest payments based on double tax treaties or European legislation.

Transfer Pricing

Assist client TP team to collect financial data for credit rating assessments

Analysis of cash flow forecasts

Preparation of transfer pricing checklist

Review and verification of financial figures in TP deliverables against financial data provided to advisors

Direct Tax Compliance

Assist in the filing and the updating of Direct Tax for the SPVs:prepare Corporate tax returns and annual declarations for review whilst following processes as drafted by the VP tax

Ensure legal and statutory compliance through liaison with legal advisors in respect of Tax matters

Follow trainings in relevant Tax matters when necessary.

Other Responsibilities

Tax documents filing and archiving

Keeping trackers on the status of the documents

Handling incoming and outgoing mail

Updating the documents in the database

Taking care of payments for tax documents

Coordinating signatures of tax documents

Re-directing calls as appropriate and taking adequate messages when required

Handling general administrative tasks

Education and Experience:

5-7 years experience in Transfer Pricing/International Tax/Tax Compliance

Proven ability to perform under pressure and to adjust plans to meet changing needs and requirements

Ability to summarize issues, develop recommendations and make decisions

Ability to multitask and prioritize diverse tasks

Strong attention to detail, demonstrated integrity and professionalism

Ability to be proactive and take initiative

Team player - energetic and enthusiastic

Strong computer and spreadsheet skills including MS Office

Fluency in English (verbally and written) is a compulsory requirement

Fluency in French is a plus

Bachelor/Master degree or equivalent

Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

    No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback    2  Self- Management  Productivity, efficiency, absenteeism, Training Hours, No of technical training completed     Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.