Senior Manager - Transitions & Transformations

Senior Manager - Transitions (or Transition Leader) is a person who needs to own an entire customer project including multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition head and is responsible for internal and external reporting and tracking. Key goals of the transition leader are to complete the projects within the given timelines and budgets while ensuring customer satisfaction

ROLES & RESPONSIBILITY

 Manage active transitions as assigned

•         Ensure customer delight and ensure adequate stabilization of projects with the aim of stable operations delivery within 90 days of Go-Live
•         Be the customer's Escalation Point for any questions, decisions, actions and updates as applicable.
•         Support the project as the leadership escalation point for internal and customer issues.
•         Drive governance calls and meetings for internal and customer updates.
•          Plan for, conduct and manage relevant trainings to be delivered to transitions team.
•          Participate in / conduct assessments to gauge the training needs of the team.
•          Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
•          Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
•          Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
•          Combining process migration activities along with IT implementation
•          Gives customer distinct advantage as vendor manages both IT as well as the operations
•          Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality
•          Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
•         Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
•          Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

Must Have : 10+ years managing projects independently

Experience in handling a complex, multi-tower project independently

led large transformative program by partnering with Customer and Vendors

Proven credentials around Risk identification and mitigation

Behavioral Skills & Attributes

▪ Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

▪ Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.

▪ Ability to exercise managerial judgment and perform as a mentor.

▪ High emotional intelligence ability to manage conflict and resolve situations amicably

▪ Ability to drive results against time constraints.

▪ Effective planning, scheduling & implementation skills

▪ Ability to interact with Top Management and Client.

▪ Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.

▪ Desirable Skills - PMP or PRINCE2 certification will be an advantage

▪ Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

▪ Working knowledge on process automations

▪ Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.

▪ Stress Management: Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.

▪ Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client

▪ Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.