Benefits Ops Administrator

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as set up in Wipro tools, while meeting and exceeding client Service Level Agreements.

The BOA is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.

• Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
• Ensures knowledge of client plan provisions and supporting documentation is current and updated
• Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
• Participates & contributes in daily huddles and status meetings
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements