Accounts Receivable Team Lead

Position Summary:
The WebPT Accounts Receivable Team Lead for WebPT, you will supervise the day-to-day activities of the AR staff to ensure maximum productivity, completion, and resolution of assigned projects and duties. This includes achievement of established monthly and quarterly accounts receivable goals in accordance with WebPT policies, practices and procedures.

Responsibilities

• Identify, analyze, and manage all issues pertaining to accounts receivable.
• Coordinate, assign, audit and supervise work of the staff assigned to ensure productivity standards and goals are consistently met.
• Review and analyze past due receivables on a weekly basis. 
• Monitor AR reconciliations, and related adjustments to ensure accuracy and timely processing.
• Establish and maintain productive relationships with key resources, including Managers.
• Active participation in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff.
• Establish and maintain the necessary billing and receivables updates/ tracking systems to maximize collections and cash flow. Work with Managers to determine the level of automation possible and the necessary personnel to achieve collection goals.
• Oversee monthly A/R reporting requirements.
• Coach and Supervise staff including: performance management, mentoring, 1-on-1s, training needs identification and development, work flow planning and disciplinary actions.
• Implement and maintain Operations compliances with new and existing policies and procedures.
• Performs other duties as assigned.
• Continually evaluate AR operations and make suggestions for improvement.
• Work the aging accounts and collect pending receivable payments from insurance companies.
• Prioritize and effectively communicate.
• Work with the team to achieve and maintain key AR benchmarks.
• Meet Teams Productivity and Quality Goals.
• Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
• Reliable and punctual in reporting for work and taking designated breaks.
• Assures KPIs and SLAs are met
• Generate defined standard reports and process ad-hoc reports.
• Contribute to Accounts Receivable process improvement initiatives as required.

Abilities and Knowledge

• Making decisions, problem solving, and a knack for finding solutions are key in this role.
• Ability to resolve payment issues and effectively follow up with insurance companies.
• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD-10 and CPT codes.
• Critical and analytical thinking skills to help resolve billing issues and collect payments.
• Top-notch confidentiality in accordance with Data Privacy Policy.
• Be passionate about quality.
• Be able to perform in all forms of communication (i.e., phone and email). You’ll be interacting with insurance companies regarding accounts, past due balances, unpaid claims, and other billing-related items. Strong communication skills are a must. 
• Be fluent in billing language and comfortable with AR software.
• Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients.
• Proficiency in Microsoft Office and various medical billing systems. Intermediate to
  advanced Excel skills
• Knowledge of Payer Portals
• Knowledge of clearing houses.

Education and Experience

Required:

• One to Two years of leading AR teams, over-all at-least 5 Years of Experience in RCM
• Graduate degree from a Govt. Recognized university.

Preferred but not mandatory:

• Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine.

Culture is at our Core

• Service: Create Raving Fans
• Accountability: Follow Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.