SECURITY OPERATIONS ENGINEER

Summary: Reporting to the Information Security & Cyber Operations Director, the Zscaler and Security Operations Engineer will be an integral part of the team s success.

The role will be responsible for the design, implementation and management of Zscaler ZIA, APA, and Data Protection solutions to meet the Waystone organisations security requirements. The role will require the management of policies, access controls, threat protection, reporting, log management with Waystone s SIEM solution.

The role also requires assisting and assessing the network security posture (firewall s, Web Application Firewalls etc.) and managing the security toolset, SIEM, Okta, PAM integration.

The role requires working as part of the wider technology team to collaborate with cloud, network, infrastructure, service delivery, application and development teams as appropriate, but must be able proactively work alone and make decisions based on company security policies.

The role will require clear communication to business stakeholders where applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Configure and manage Zscaler policies, including access controls, traffic forwarding, and threat protection.

Monitor and analyse network traffic and user behaviour to identify and mitigate security risks.

Collaborate with IT, security, and networking teams to integrate Zscaler solutions with existing infrastructure.

Conduct troubleshooting and performance tuning of Zscaler services to ensure optimal operation.

Develop and maintain documentation for ZIA/ZPA configurations, processes, and best practices.

Stay up-to-date with Zscaler updates, features, and industry trends to continuously enhance security strategies.

Provide training and support to internal teams on Zscaler functionalities and best practices.

Monitoring SIEM and other security tools similar to Okta, Delinea where Zscaler integrates.

Report on metrics into senior management.

REQUIREMENTS

Degree in Computer Science, Information Technology, related field.

3-5 years experience with Zscaler ZIA and ZPA solutions.

Strong understanding of cloud security principles and best practices

Strong understanding of networking concepts (TCP/IP, DNS, VPN)

Experience with Identity and Access Management

Excellent Problem Solving Skills

Strong Communications skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Relevant certifications.

Experience with SIEM and other security tools.

Knowledge of SSO, MFA, and IAM solutions