IN -International Voice Process - 030925

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Job Description -International Voice Process

Essential Duties Responsibilities -
Respond to customer inquiries (via telephone, other mediums according to assigned team requirements)
Provide exceptional service to customers during each interaction
Address customer concerns and/or provide solutions
Adhere to all company guidelines regarding the delivery of service and support to customers
Escalate problematic customer issues to management according to standard operating procedures
Properly document each customer interaction according to company standard operating procedures
Maintain an excellent on-time attendance record (schedule adherence)
Adhere to company quality assurance guidelines and standard operating procedures
Act with the highest levels of integrity and professionalism in each customer interaction

Required Skills -
Strong verbal and written communication abilities
Ability to handle multiple customer interactions simultaneously
Strong focus on providing a positive customer experience
Accuracy in capturing customer information and resolving issues.
Should be flexible to into graveyard shifts rotational shifts

Role: Voice Support

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!