Workshop Manager - 2 Wheeler Service Centre (Pune)

• Manage Workshop Operations: Supervise and coordinate all service and repair activities, ensuring timely and efficient completion of jobs.

• Team Leadership: Lead a team of mechanics, service advisors, and support staff, providing guidance, training, and performance evaluations.

• Customer Satisfaction: Ensure exceptional customer service by addressing customer concerns, managing complaints, and maintaining positive relationships.

• Quality Control: Oversee quality checks and test rides to ensure all repairs and services meet company standards.

• Inventory Management: Monitor stock levels of spare parts and consumables, coordinating with suppliers for timely replenishment.

• Financial Oversight: Achieve revenue targets through effective management of service sales, cost control, and productivity enhancements.

• Compliance and Safety: Ensure the workshop complies with all safety regulations and maintains a clean, organised workspace.

• Reporting and Documentation: Maintain accurate records of service operations, including job cards, billing, inventory, and employee performance.