Service Engineer (Solar)

Job Requirement for service engineer
Location: T2 Office
Department: Technical Department
Reporting To: Shardul Kulkarni (Technical Head)
Job Summary:
We are looking for a Solar Service Engineer to manage and coordinate technical service activities from
our office. The role involves acting as a key point of contact between customers and the principal
company, ensuring smooth communication and efficient resolution of technical issues.
Key Responsibilities:
1. Customer Coordination:
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Serve as the primary contact for customers regarding technical inquiries, service
requests, and issue resolution.
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Log service calls, assign priorities, and track resolution timelines.
2. Liaison with Principal Company:
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Communicate with the principal company for technical support, spare parts
procurement, and warranty claims.
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Provide detailed feedback and updates on recurring issues to improve product
performance.
3. Technical Support:
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Understand technical specifications of solar products to assist customers effectively.
Guide customers remotely on basic troubleshooting steps.
4. Documentation and Reporting:
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Maintain service records, warranty documentation, and performance data.
Prepare and share periodic service reports with the management and principal
company.

Required Qualifications and Skills:
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Education: Diploma/Degree in Electrical, Electronics, or Renewable Energy Engineering.
Experience: 1-3 years in a technical support or coordination role, preferably in the solar
industry.
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Technical Skills:
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Basic knowledge of solar PV systems, inverters, and batteries.
Familiarity with remote troubleshooting tools and techniques.
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Soft Skills:
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Strong organizational and multitasking abilities.
Excellent verbal and written communication skills in [Specify Languages].
Customer-centric approach with problem-solving skills.
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Additional Requirements:
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
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Preferred Skills:
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Experience in working with distributors or manufacturers in the solar or renewable energy
sector.
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Familiarity with solar monitoring software.