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Service Desk Analyst L1 (International Voice Support)
1-4 years
₹ 3.8 - 5.5L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Service Desk Analyst L1 (International Voice Support)
Unisys
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
- A minimum u niversity degree or equivalent education or equivalent with English as the primary language
- 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Employment Type: Full Time, Permanent
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Rating based on 3 Service Desk Analyst
reviews
Anonymous · Service Desk
in Bengaluru/Bangalore
The most satisfying career and job role I ever had. Salary is paid on hourly basis, means work=pay, which means that there's no restriction to leave. As it's a US company, its much more modern and considering. Being an employee, feels like a king here.
10hours login time is too much.
Read 3 reviewsService Desk Analyst salary at Unisys
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