Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Automation in Systems Integration
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:
Expected to be an SMECollaborate and manage the team to performResponsible for team decisionsEngage with multiple teams and contribute on key decisionsProvide solutions to problems for their immediate team and across multiple teamsImplement new technology solutionsConduct regular system auditsTrain team members on new technologies
Professional & Technical Skills:Must To Have Skills:Proficiency in Automation in Systems IntegrationStrong troubleshooting skillsExperience in hardware/software supportKnowledge of server and network areasFamiliarity with software solutions/vendors/brandsSCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp
Additional Information:The candidate should have a minimum of 5 years of experience in Automation in Systems Integration.This position is based at our Jaipur office.A 15 years full time education is required.
Qualifications
15 years full time education Employment Type: Full Time, Permanent
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