Guest Relations Executive / Receptionist / Front desk

Guest Interaction:

• Greet and welcome guests upon arrival, ensuring they feel valued and important.
• Act as the primary point of contact for guests throughout their stay.
• Provide information about the hotel s services, facilities, and local attractions.

Guest Satisfaction:

• Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively.
• Maintain clear communication with housekeeping, front office, and F&B teams to ensure seamless service delivery.

Crisis Management:

• Assist with emergency procedures and ensure the safety and well-being of guests during critical situations.
• Handle unforeseen situations like overbooking with tact and professionalism.