Trade Operations Executive

Key Responsibilities:

Compliance

• Ensure adherence to risk management and compliance guidelines.
• Monitor and report instances of non-compliance and take corrective actions.

Customer Experience & Stakeholder Management

• Address customer complaints/escalations efficiently.
• Collaborate with internal teams to ensure timely query resolution.
• Monitor customer experience scores and implement improvements.

Trade Documentation & Quality Control

• Prepare and review trade documents as per LC terms and buyer-provided SI.
• Ensure timely approval and issuance of documents before vessel departure.
• Minimize trade documentation errors and delays in LC presentation.

Shipment Monitoring & Coordination

• Provide shipment updates to buyers upon dispatch.
• Maintain real-time tracking of ongoing and future shipments.
• Collaborate with internal teams for smooth shipment execution.
• Ensure timely submission of insurance declaration sheets.

LC Issuance & Processing

• Ensure timely receipt of SI from buyers and verify LC drafts before issuance.
• Validate LCs before shipment bookings and address required amendments.
• Track and reduce delays in LC issuance and payments.

Contract Management

• Issue contracts within one day of trade confirmation.
• Ensure signed contracts are received before shipment planning.
• Maintain and update contracts in ERP weekly.
• Update shipment data in ERP after receiving the draft BL.