Tilfi strives to deliver an extraordinary shopping and ownership experience, and as a Customer Experience and Sales Advisor, this will be your specialty. You will be a foremost point of contact for customers and you will welcome them into our world. You will be kind, patient and informed, have a genuine interest in our craft and in the customer s needs and tremendous confidence in our products and brand promise. You must take pride in your work and care about its quality. As a member of team Tilfi, you can look forward to a warm, and friendly environment.
What youll do:
Deliver above-and-beyond customer service through phone, email, live chat and social media
Liaise efficiently with our team in Varanasi and work with our internal systems to process and fulfill orders
Resolve any dispatch related issues or customer requests with patience
Think creatively about ways in which we can optimize each customer s experience
Who you are:
Driven by an entrepreneurial spirit with a "no task is too small" attitude
Hyper-organized
Excellent spoken and written communications
Comfortable with Excel, web-interfaces basically, computers in general.