Customer Support Executive

Respond to customer inquiries and resolve issues via phone, email, and chat in a friendly and efficient manner
Escalate complex customer issues
Document all interactions with customers
Improve customer satisfaction and loyalty.Respond to customer inquiries and requests promptly and professionally via phone, email, and chat.
Actively listen to customer concerns and identify the root cause of issues.
Troubleshoot problems and provide accurate and helpful solutions in a timely manner.
Effectively utilize internal resources and knowledge base to answer customer questions.
De-escalate and resolve conflict situations, maintaining a positive and courteous demeanor.
Document all customer interactions accurately and efficiently in our CRM system.
Proactively identify opportunities to improve customer satisfaction and loyalty.
Upsell and cross-sell products and services when appropriate (depending on the company).

Location-Santacruz (W)