Technical Support Executive - Jaipur

Job Responsibilities:

• Customer Interaction:
• Handle inbound and outbound calls in English.
• Assist customers with their inquiries, complaints, or issues in a professional and courteous manner.
• Provide accurate and timely information to customers.
• Problem Resolution:
• Identify customer issues and provide solutions promptly.
• Escalate complex problems to the appropriate department.
• Feedback and Improvement:
• Gather customer feedback and suggest improvements to enhance customer satisfaction.
• Participate in team meetings and training sessions for continuous improvement.