AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
(1)
1 Thales Technical Support Engineer Job
Technical Support Engineer (EMEA Shift) 3rd party contractual role
Thales
·
1-6 years
₹ 5 - 10L/yr
Noida
1 vacancy
Technical Support Engineer (EMEA Shift) 3rd party contractual role
Thales
posted 10d ago
Job Description
- Position Summary
As an Client Services Engineer you will provide technical support to customers, answering complex questions on function and usage of product via telephone, email, and/or internet. You will serve as a post-sales support liaison between company and customer and if needed, would be required to support pre-sales issues encountered during Proof of Concepts. You will convey customer feedback to the Client Services Product Champion and product development staff. You must possess thorough knowledge of Gemaltos encryption products and services used by customers. You will be responsible for managing customer expectations, project deliverables, and providing cross functional escalation and communication during the lifecycle of a customer incident or service request.
Essential Functions / Key Areas of Responsibility - You will answer customers’ questions and troubleshoot and resolve customer issues with complex technical products over the telephone or via electronic communications in the areas of system configurations/setup, product functionality and bugs/enhancements/upgrades.
- You will advise customers, work to diagnose customer issues with Gemalto Encryption products, and interpret logs and error messages as well as interrogate and understand the customer environment where the products are being used.
- You will recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround.
- You will provide guidance and support on how to use Gemalto products with 3rd party solutions and supported integrations.
- You will reproduce previously unknown issues (if need be) and interface with the Client Services Product Champion providing the customer setup and steps to reproduce the issues.
- You will identify and document issues consistently and clearly using group tools.
- You will support implementation of hotfixes and patches to minimize risk of unexpected issues and insure that the fix resolves the customer problem.
- Minimum Requirements: Skills, Experience & Education
- Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.
- To succeed at this job, you must have an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment. You must be familiar with cryptographic concepts, public key exchange, digital signature, data communication and PKI.
- You must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed.
- You must be fluent in English.
- You must be willing to, occasionally, provide after hours and weekend support of products on an on-call.The on-call function is shared across the entire team and proactively scheduled to allow conflicts to be resolved ahead of time and to ensure there is no undue burden on any particular engineer.
- It would be preferred if you have familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements.
- We would like someone to join our team who has working knowledge of Linux operating systems such RHEL, CentOS, Ubuntu and/or Windows Servers, networking such as protocols like TCP/IP and UDP; IPv4 vs IPv6. Basic Knowledge of programming languages (C/C++ and/or Java). Database skills (Oracle and MS SQL Server) is a plus. Knowledge of RSA PCKS Public-Key Cryptography Standards. Knowledge of Public cloud platforms. Familiarity with AWS, VMware vCloud Air, Microsoft Azure, etc. is an advantage
- You must have a Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
- We are looking for someone with 1+ years industry experience working in a customer support role, providing technical application support, troubleshooting and diagnostics in the area of network and data security products
As an Client Services Engineer you will provide technical support to customers, answering complex questions on function and usage of product via telephone, email, and/or internet. You will serve as a post-sales support liaison between company and customer and if needed, would be required to support pre-sales issues encountered during Proof of Concepts. You will convey customer feedback to the Client Services Product Champion and product development staff. You must possess thorough knowledge of Gemalto’s encryption products and services used by customers. You will be responsible for managing customer expectations, project deliverables, and providing cross functional escalation and communication during the lifecycle of a customer incident or service request.
Essential Functions / Key Areas of Responsibility - You will answer customers’ questions and troubleshoot and resolve customer issues with complex technical products over the telephone or via electronic communications in the areas of system configurations/setup, product functionality and bugs/enhancements/upgrades.
- You will advise customers, work to diagnose customer issues with Gemalto Encryption products, and interpret logs and error messages as well as interrogate and understand the customer environment where the products are being used.
- You will recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround.
- You will provide guidance and support on how to use Gemalto products with 3rd party solutions and supported integrations.
- You will reproduce previously unknown issues (if need be) and interface with the Client Services Product Champion providing the customer setup and steps to reproduce the issues.
- You will identify and document issues consistently and clearly using group tools.
- You will support implementation of hotfixes and patches to minimize risk of unexpected issues and insure that the fix resolves the customer problem.
- Minimum Requirements: Skills, Experience & Education
- Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.
- To succeed at this job, you must have an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment. You must be familiar with cryptographic concepts, public key exchange, digital signature, data communication and PKI.
- You must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed.
- You must be fluent in English.
- You must be willing to, occasionally, provide after hours and weekend support of products on an on-call.The on-call function is shared across the entire team and proactively scheduled to allow conflicts to be resolved ahead of time and to ensure there is no undue burden on any particular engineer.
- It would be preferred if you have familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements.
- We would like someone to join our team who has working knowledge of Linux operating systems such RHEL, CentOS, Ubuntu and/or Windows Servers, networking such as protocols like TCP/IP and UDP; IPv4 vs IPv6. Basic Knowledge of programming languages (C/C++ and/or Java). Database skills (Oracle and MS SQL Server) is a plus. Knowledge of RSA PCKS Public-Key Cryptography Standards. Knowledge of Public cloud platforms. Familiarity with AWS, VMware vCloud Air, Microsoft Azure, etc. is an advantage
- You must have a Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
- We are looking for someone with 1+ years industry experience working in a customer support role, providing technical application support, troubleshooting and diagnostics in the area of network and data security products.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
What Technical Support Engineer at Thales are saying
Technical Support Engineer salary at Thales
reported by
14
employees
Unlock
₹3.4
L/yr - ₹14.7
L/yr
75%
more
than the average Technical Support Engineer Salary in India
View more details
What Thales employees are saying about work life
based on 371 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Thales Benefits
View more benefits
Compare Thales with
AIRBUS
Compare
Tata Lockheed Martin Aerostructures
Compare
Raytheon
Compare
BAE Systems
Compare
Boeing
Compare
Northrop Grumman
Compare
General Dynamics
Compare
L3Harris
Compare
Leonardo
Compare
Safran Security and Identity
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
Optum Global Solutions
Compare
FIS
Compare
CGI Group
Compare
Similar Jobs for you
Technical Support Engineer (EMEA Shift) 3rd party contractual role
1-6 Yrs
₹ 5 - 10L/yr
Noida
Recently Viewed
SALARIES
Megamax Services
SALARIES
3i Infotech
REVIEWS
Tech Mahindra
No Reviews
SALARIES
Microland
REVIEWS
3i Infotech
No Reviews
REVIEWS
LTIMindtree
No Reviews
SALARIES
Synechron
COMPANY BENEFITS
3i Infotech
No Benefits
REVIEWS
TEKsystems
No Reviews
SALARIES
Solera Holdings
Share an Interview
How was your last interview experience?
Feedback
