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31 Techgarner It Services Jobs
Call coordinator
Techgarner It Services
posted 6mon ago
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Key skills for the job
Job Description
- Provide L1 telephonic support
- Understand the problem and perform troubleshooting for the issue
- Coordinate with L2 teams for speedy resolution.
- Resolve calls within the TAT
- Maintain all call records in client ticketing tool
- Collect and Maintain all customer acknowledged service reports
- An IT Call Coordinator plays a crucial role in managing and overseeing the flow of IT support requests within an organization. Their responsibilities typically include:
- Handling Support Requests: They receive, prioritize, and route incoming IT support calls or tickets to the appropriate technical support staff or team.
- Monitoring and Tracking: They keep track of the status of ongoing support issues, ensuring that they are being addressed in a timely manner and follow up on unresolved issues.
- Communication: They act as a liaison between the IT department and end-users, providing updates, gathering necessary information, and ensuring that communication channels remain open.
Employment Type: Full Time, Permanent
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