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208 Tata AIA Life Insurance Jobs
Manager - Digital Learning and Projects
3-6 years
Thane
1 vacancy
Manager - Digital Learning and Projects
Tata AIA Life Insurance
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Result Areas ( In Bullet points )
Developing and implementing strategies to increase adoption and usage of the learning management system
Creating engaging and informative content to promote the system and its benefits
Design and drive awareness and adoption campaigns
Analyzing user feedback and usage data to identify areas for improvement
Managing projects related to system developments, including scoping, planning, executing, monitoring, and closing
Collaborating with cross-functional teams and vendors to ensure successful project completion
Evaluating and selecting third-party vendors as needed to support system development projects
Staying up-to-date on industry trends and best practices in learning management systems
Understand digital & new age technology trends in the market and best practices in technology
up-skilling practices from external organizations.
Participate in LMS software upgrades and implement new features/enhancements as needed
Conduct UAT testing as per raised BRD/Enhancement/Change request
F. Competencies ( Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
Domain Knowledge and Market Awareness
Thorough understanding of the industry, domain, knowledge and skills sets required to excel within the function and to deliver responsibilities assigned to individual roles effectively.
Is abreast of the trends, technology and tools available in instructional design space and uses business awareness and individual expertise to help create customized content. Has the ability to visualize the end result and guide team members to identify the appropriate ID principle to design and develop content which will address the needs of all types of learners. Encourages the team to be innovative and creative in their approach. Works with little or no supervision and can design complex modules. Has application based knowledge on insurance and financial markets.
Innovation & Creativity
Uses original thinking. Explores alternatives and responds to challenges with innovative solutions by experimenting and brings in fresh perspectives which creates a competitive advantage.
Recognizes when new approaches and new ways of working are required. Continuously seeks to improvise the processes/ approaches/ solutions to be creative and
innovative. Takes initiative to innovate by challenging conventional methods and by seeking support from other team members.
Drive for Results
Exhibits passion, drive and perseverance to plan tasks and deliver results with consistency, as per the required business goals by overcoming challenges and holding self and others accountable.
Motivates team members to set stretched goals, prioritizes tasks and leverages all available resources to deliver high quality timely results. Shows a significant level of effort, persistence and time commitment to achieve the goals. Ensures self and team understand the urgency of work and take accountability.
Customer & Consumer Engagement And Experience in a Hybrid World
Understands internal and external customers needs and builds consumer and customer obsession by placing them in the centre of everything the organization does. Strives towards making customer experience a competitive advantage for the organization and strongly drives a customer first approach that supports a broader business agenda and delivery. Works towards developing and sustaining productive customer relationships through omni channels, by proactively engaging, nurturing and serving them.
Goes out of the way to deliver on time, the commitments made to the customers and consumers while striking a balance between their changing needs and organizationals processes Clearly identifies the full range of customers to be served, their stated needs and offers options and suggestions to match their current and future expectations. Works towards integrating data, technology and strategy into creating hybrid customer experience solutions. Cultivates a consumer focused attitude among colleagues and assists team members to focus on various touchpoints to achieve customer satisfaction. Strives to exceed clients expectations by offering various possible options to pick and choose from which will completely satisfy their needs and be in their best benefit. Effects changes keeping in mind the customer context to deliver greater value and satisfaction to the customers.
Technology, Digital and Analytics
Ability to choose, develop, adopt and apply technological solutions and explore creative usage of technical resources to sustainably elevate and advance business outcomes as well as demonstrate agility to consistently deliver required business goals by overcoming technological challenges and adapting quickly in a changing technological environment. Ability to accelerate business with data & analytics and drive analytics transformations.
Ability to analyze current technological trends, keeps track of key technological changes in industry and other markets. Shows agility for adopting new technology post systematic evaluation of the solution. Continuously stays in touch with key networks and contacts, with an objective of leveraging technology for achieving goals. Effectively balances changing technological priorities and deliverables under unfamiliar situations or tight deadlines. Independently engages in tasks requiring interpretation of complex and often vague sets of information. Identifies gaps in information and makes assumptions in order to continue analysis and/or take action. Promotes digital literacy and fluency in the team.
Developing, Managing & Working with Hybrid Teams
Ability to nurture, guide and support remote and hybrid teams by identifying, developing, recognizing potential and building the leadership pipeline in order to help individuals, teams and the channel maximize their potential to achieve the business goals. Encourages ideas, embraces diversity, builds rapport, acts with empathy and sets work expectations and is readily available for the team during the time of need.
Encourages and leverages diversity by utilizing individual strengths and actively builds hybrid teams with complementary skills. Proactively takes efforts to share experience/ relevant ideas/ information/views and provide guidance to other team members working remotely to achieve goals. Effectively communicates and cascades various business initiatives to hybrid teams to drive business results by leveraging technology. Anticipates and is prepared to effectively deal with problems and roadblocks faced while working with hybrid teams. Encourages work-life balance amongst team to maintain healthy workforce. Proactively recognizes team members for their triumphs and encourages their self development. Is able to adapt person -specific approach while dealing with various team members.
Skills Required
Technical
Behavioral *
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
H Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Experience
3 years of overall experience, in-depth Knowledge about life insurance, Technological adaptability and experience of working on MS Office - PPT and Excel
Knowledge to use modern designing software like CANVA, Adobe express, Photoshop, etc.
Employment Type: Full Time, Permanent
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What people at Tata AIA Life Insurance are saying
What Tata AIA Life Insurance employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata AIA Life Insurance Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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