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Relationship Manager - Differentiated Service Desk
6-8 years
Thane
1 vacancy
Relationship Manager - Differentiated Service Desk
Tata AIA Life Insurance
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage end to end on call/email/digital/in person service support for TOP advisors
- Inter department collaboration with Underwriting, DOPS, POS, SAU, NB, MMT, Claims, Renewals, BSG, IT, Business etc. for processing of cases, query/service resolution etc.
- Publish regular dashboard / update on processing / transaction handling along with SLA achievement
- Quality process reviews with all stakeholders on regular intervals / during any regulatory or process change for seamless execution and managing top service experience
- Stake holder management (advisor/business/support teams/internal depts)
- Review Analyze Root Cause/process gap for grievances reported and identify call to action to avoid such instances in future (CAPA)
- Drive Self service for advisors for faster quicker closure of requirements
- Work on automation / system enhancements to avoid any manual intervention / checks in the process
- Should have sound knowledge of Ms. Word, Excel, Power Point
- Should have good analytical skills
- Knowledge of processes and systems
- Person should be observant, should see the impact look forward for bringing process changes basis RCA
- Knowledge of Insurance industry preferred
Employment Type: Full Time, Permanent
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(based on 103 Tata AIA Life Insurance interviews) What people at Tata AIA Life Insurance are saying
Rating based on 340 Relationship Manager
reviews
Anonymous · Other Hospital Staff
in Prayagraj / Allahabad, Uttar Pradesh
Superbb and grate place for work awesome experience Superbb staff friendly environment and the best part is this TATA and TATA alwys care for their employees
There is no dislike and disadvantage in this organisation. Only likes and likes in this organisation. I strongly recommended everyone have to join Tata
Read 340 reviewsRelationship Manager salary at Tata AIA Life Insurance
What Tata AIA Life Insurance employees are saying about work life
Tata AIA Life Insurance Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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