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Commercial Operations Specialist II
T. D. Williamson
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide sales support for any request related to the assigned TDW products and services and ensure customer requirements are correctly identified and TDW commits and assigned resources to ensure delivery to customer satisfaction.
Key Responsibilities
- Receives and processes client requests in a timely manner,
- Analyzes the request from a technical point of view and liaises with the Engineering department for non-standard products and/or the Project Managers as needed,
- Participates in the commercial review handled by the Sales Manager,
- Ensures, together with the Centre of excellence, alignment with customers requirements and arranges site survey if required,
- Evaluates project costs and resources availability, completes the project risk assessment if any,
- Develops the commercial and technical proposal and submits it to the customer.
- At order receipt, proceeds with the contract review before entering data in the IT system and discusses all discrepancies with the customer,
- Liaises with Engineering and the Customer to follow up on the approbation process of the plans if applicable,
- Checks conformity and acceptability of the commercial and legal terms (incl. letter of credit) with the other departments involved,
- Conducts handover meeting with the Centre of excellence or alternatively complete the handover document.
- Handles the order acknowledgement process and follows up with Centre of Excellence or Project Manager on all deliverables,
- Ensures collection and approval of all required order documentation (HSE, quality, shipping, etc) to be sent to the customer,
- Provides necessary inputs to the COE for transport arrangement and confirms delivery,
- Prepares and send invoices to the customer and ensures payment follow up & cash collection,
- Reports claims and transmits them to the appropriate functional departments and prepares credit notes.
Employment Type: Full Time, Permanent
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based on 36 employees
Flexible timing
Monday to Friday
Within country
Day Shift
T. D. Williamson Benefits
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