AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
212 Swiggy Jobs
Operations Manager
Swiggy
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You will lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas
- You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience. - You will be responsible for leading and managing a huge team, their performance, expectations and goals
- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview
- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
- Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
- Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives
- Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence.
- Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview
- Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
- Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
- Ensure that there are fewer delivery executive-driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id cards while on delivery
Desired skills:
- Postgraduate with 4-6 years experience.
- Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
- Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
- Must have the ability to multi-task, manage multiple hubs and establish priorities
- Good leadership skills (Experience in managing blue-collared employees is a big plus)
- Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
- Attention to detail and ability to critically think through and resolve problems
Employment Type: Full Time, Permanent
Read full job descriptionSwiggy Interview Questions & Tips
Prepare for Swiggy Operations Manager roles with real interview advice
Top Swiggy Operations Manager Interview Questions
Q1. How swiggy earns such as there are 5 different ways swiggy earns. Delivery charges Rs.20-40 per order Commission from restaurant partners 24 ... read more
asked in
Sales Manager interview
Q2. Inorder Traversal of Binary Tree You are provided with a Binary Tree composed of 'N' nodes, each holding integer values. Your task is to co ... read more
Q3. Ques.1 How many delivery boy have called customers more than 5 times?
asked in
Business Analyst interview
What people at Swiggy are saying
Rating based on 43 Operations Manager
reviews
Anonymous · Procurement & Supply Chain
in New Delhi
Likes
Friendly work colture.
- Salary - Good
+4 more
Dislikes
Policy and their unwanted rules
Operations Manager salary at Swiggy
reported by
213
employees
with 3-15
years exp.
₹6
L/yr - ₹19.2
L/yr
6%
more
than the average Operations Manager Salary in India
View more details
What Swiggy employees are saying about work life
based on 4.1k employees
Flexible timing
Monday to Friday
Within city
Day Shift
Swiggy Benefits
View more benefits
Compare Swiggy with
Zomato
Compare
Dunzo
Compare
FoodPanda
Compare
Rapido
Compare
Uber
Compare
Uber eats
Compare
Blinkit
Compare
BigBasket
Compare
Amazon
Compare
Flipkart
Compare
Paytm Mall
Compare
Ola Foods
Compare
Udaan
Compare
Indiamart Intermesh
Compare
Lenskart
Compare
BlackBuck
Compare
Info Edge
Compare
Ola Cabs
Compare
Ninjacart
Compare
Meesho
Compare
Similar Jobs for you
Field Sales Executive
1-6 Yrs
₹ 2 - 3L/yr
Hyderabad / Secunderabad, Gurgaon / Gurugram, Chennai
Recently Viewed
REVIEWS
Jyote Motors
No Reviews
REVIEWS
Capgemini
No Reviews
REVIEWS
BlackBuck
No Reviews
REVIEWS
Accenture
No Reviews
REVIEWS
GlobalLogic
No Reviews
SALARIES
Infosys
JOBS
Browse jobs
Discover jobs you love
REVIEWS
Cognizant
No Reviews
REVIEWS
CarDekho Group
No Reviews
Share an Interview
How was your last interview experience?
Feedback
