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Team Manager
Sutherland Global Services
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Required Qualification: Graduate/post-graduate
- Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
- Team handling experience
- Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
- Be attentive to details
- Be able to work in a fast-paced environment
- Have good working knowledge in MS Office applications: Word, excel, & PPT
- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- 24/7 Shifts (Onsite).
Contact Person - Ankitha (G.Ankitha@sutherlandglobal.com)
Employment Type: Full Time, Permanent
Functional Areas: Other
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(based on 430 Sutherland Global Services interviews) What people at Sutherland Global Services are saying
Rating based on 78 Team Manager
reviews
Anonymous · Customer Success
in Hyderabad
They always ask you for extending shift without pay on every client visit and change shift every month.
They always ask tp extend shift for more than 12hrs without any pay Change shift every month No salary
Read 78 reviewsTeam Manager salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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