Manager - HRSS

Leadership Team Management:

• Provide strategic and operational leadership to the HR Shared Services (HRSS) team, ensuring efficient and high-quality service delivery.
• Lead HR operations across India, China, and Bulgaria while managing global HRSS, HRIS, and integration specialists.
• Build and develop a high-performing HRSS organization, providing mentorship, training, and career development opportunities to team members.
• Manage hiring, performance evaluations, and overall team development to maintain a skilled and engaged workforce.

Client Stakeholder Management:

• Act as a strategic partner to clients, leading conversations, handling escalations, and ensuring alignment with client expectations.
• Act as a key liaison between HR Business Partners, other departments, and business stakeholders in different regions. Ensure that local HR needs are effectively communicated and supported while aligning with global HR strategy.
• Collaborate with internal and external stakeholders, including HR leadership, IT, finance, and other business functions, to streamline HR operations.
• Serve as a key liaison between HRSS and client leadership, ensuring consistent and high-quality service delivery.

HR Operations Service Delivery:

• Lead and oversee the HRSS function across multiple regions, ensuring that local regulations and cultural nuances are reflected in the service delivery. Coordinate HR services across various geographies to ensure consistency, quality, and timeliness of HR services globally.
• Implement and manage quality frameworks, such as ISO, Six Sigma, or other relevant methodologies, to continuously assess and improve the HRSS processes. Ensure that HR services meet high standards for efficiency, compliance, and customer satisfaction.
• Drive adherence to KPIs and SLAs, identifying gaps and implementing process improvements.
• Lead the standardization and automation of HRSS processes to enhance efficiency and employee experience.
• Develop and manage global and regional reporting on key HRSS metrics, including service delivery, process efficiency, cost optimization, and employee satisfaction. Use this data to inform decision-making and identify areas for improvement.
• Ensure compliance with global HR policies, regulations, and best practices. Ensure HRSS operations are fully compliant with global and regional laws, industry standards, and company policies. Regularly review and update policies and procedures to stay ahead of changes in legislation across different regions.

Innovation Process Improvement:

• Continuously assess and improve HRSS processes globally, ensuring that the services provided are efficient, effective, and adaptable to the needs of each region. Utilize best practices in HR operations and technology to optimize workflows and enhance user experience.
• Drive innovation initiatives within HRSS, leveraging automation, AI, and process improvements to enhance service efficiency.
• Collaborate with IT teams to manage HR systems and integrations, ensuring seamless HR technology enablement.
• Implement data-driven decision-making through HR analytics and reporting to optimize HRSS operations.

Compliance Governance:

• Ensure that all HR processes and service delivery mechanisms comply with local legal requirements in respective countries.
• Establish governance frameworks to monitor and evaluate the effectiveness of HR service delivery.
• Implement risk management strategies to proactively address potential operational issues.