Operations Manager

Title – Operations Manager

Job Description:
We are looking for an Operations Manager to oversee daily operations, streamline processes, and ensure seamless coordination across departments. The ideal candidate should have strong operational management expertise along with experience in client handling, ensuring customer satisfaction, and building long-term relationships.
Key Responsibilities:

• Oversee end-to-end operations, ensuring efficiency and compliance with company policies.
• Develop and implement operational strategies to optimize workflow, cost, and productivity.
• Coordinate with internal teams, vendors, and stakeholders to ensure smooth execution of projects.
• Manage client relationships, addressing inquiries, concerns, and feedback effectively.
• Act as a key point of contact for clients, ensuring high levels of satisfaction and service excellence.
• Monitor KPIs and generate reports to track operational performance and client engagement.
• Identify process improvement opportunities and implement best practices.
• Lead and mentor a team, fostering a culture of collaboration and high performance.
• Handle escalations and resolve operational challenges efficiently.

Qualifications & Skills:

• Bachelor's/master’s degree in business administration, Operations Management, or a related field.
• 7+ years of experience in operations management, with exposure to client handling.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.
• Proficiency in data analysis, reporting, and process optimization.
• Experience in the F&B, Retail, or Logistics sector is a plus.