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Super Scholar

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3.7

based on 11 Reviews

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39 Super Scholar Jobs

Tech support

super scholar

 · 

3.7

 based on 11 Reviews

2-4 years

Noida

1 vacancy

Tech support

Super Scholar

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Python Computer Networking Javascript Operating Systems Technical Documentation

+ 1 more

Job Description

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities
Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
Technical Support Specialist Qualifications/Skills:
  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Vendor relations.
  • Basic knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • Knowledge of script languages such as Python, JavaScript, Java, C#, etc.





Employment Type: Full Time, Permanent

Read full job description

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What people at Super Scholar are saying

What Super Scholar employees are saying about work life

based on 11 employees
50%
50%
100%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Super Scholar Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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