Key Account Manager (Pharmacy Accounts) - Rx

POSITION SUMMARY:

We are seeking a results-driven Key Account Manager (KAM) to manage and grow relationships with our major pharmacy accounts. The ideal candidate will be responsible for developing strategic partnerships, driving sales growth, and ensuring seamless account management for key clients in the pharmaceutical sector.

YOUR TASKS AND RESPONSIBILITIES:

Account Management & Business Development

• Develop and maintain strong relationships with key pharmacy accounts, including large retail chains, wholesalers, and e-pharmacy players.
• Drive business growth by identifying and leveraging new opportunities within existing accounts.
• Negotiate long-term agreements and annual business plans with key clients.
• E2E accountability for growing sales with account , right from PO generation, supply chain coordination, timely product availability as well as tracking POD and on time payment.

Sales & Revenue Growth

• Achieve assigned sales targets and profitability goals for key accounts in line with brand objectives.
• Monitor and analyze sales performance, market trends, and competitive activities to optimize strategies.
• Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives and deliver value-added solutions to customers.

Customer Relationship Management

• Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
• Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
• Address client concerns and resolve issues in a timely manner.

Market Intelligence & Reporting

• Track competitor activities, pricing strategies, and market developments to refine business approaches.
• Provide regular reports and insights on account performance, sales trends, and opportunities.
• Collaborate with cross-functional teams to drive strategic initiatives.

WHO YOU ARE:

• Education: Bachelors degree in Business, Pharmacy, Life Sciences, or a related field (MBA preferred).
• Experience: 5+ years of experience in key account management, sales, or business development in the pharmaceutical or healthcare industry.
• Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape.
• Excellent negotiation, communication, and relationship-building skills.
• Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning.
• Comfortable using CRM software, sales analytics tools, and Microsoft Office Suite.
• Prior experience handling large pharmacy chains, hospital networks, or institutional accounts.
• Knowledge of market dynamics in prescription, OTC, and generic drug segments.
• Exposure to trade marketing and category management strategies in pharma retail.

Job Location: Sun House, Mumbai