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15 Succession Planning Jobs in Kolkata

New AOA Manager

Ernst Young

3.4

based on 10.8k Reviews

9-12 years

₹ 15 - 44.4L/yr (AmbitionBox estimate)

Kolkata

1 vacancy

New AOA Manager

Ernst & Young

posted 7d ago

Job Role Insights

Key skills for the job

Quality Assurance Consulting Project Management Operations Human Resource Management Risk Management

+ 4 more

Job Description

EY- Assurance - Manager - AOA
As part of our EY-Assurance Team, the principal objectives will be to ensure that consistent, and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.

We re looking for incumbents who will be responsible for ensuring high quality consistent and efficient service is provided by the GDS AOA team to the account teams of different subareas. He or She will be responsible for managing the operational aspects of account management such as, resource management, Metrics & Reporting, performance management and elements of risk management. He or she will continue to manage, coach and act as a mentor to junior staff, playing a key role in the development of your team. You will build strong relationships with on-shore colleagues and clients, identifying areas where GDS can improve quality of, and increase the scope of work.

Your key responsibilities

Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours transitioned)
Develop strong relationship with onshore stakeholders (SAIL s, off shoring partners & Area s leadership) and manage their expectations on service delivery
Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols
Promote training and development of knowledge for the entire AOA GDS teams through identifying training needs along with AM s, TL s with the help of knowledge champions
Develop succession planning, employee development and manage attrition in AOA GDS team.
Assist in the recruitment process of AOA resources (Associate, Sr. Associate, Team Lead & Assistant Manager)
Ensure coverage of rewards and recognition for the high performing associates
Set directions, mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent
Contribute to the culture of the broader EY GDS Gurgaon team
Liaise with support functions like HR, L&D, Finance etc to adapt departmental plans and priorities to address business and operational challenges
Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS AOA team.

Skills and attributes for success

Excellent written, oral, presentation and facilitation skills including bi/multi-lingual skills for OCAs.
Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self-discipline.
Must have demonstrated project management experience.
Proactive, organized and self-sufficient with ability to prioritize and multitask.
Analyze complex or unusual problems and can deliver insightful and pragmatic solutions.
Ability to quickly and easily create/ gather/ analyse data from a variety of sources.
A robust and resilient disposition able to encourage discipline in team behaviours

To qualify for the role, you must have

9+ years experience (and demonstrated competence, depth, and breadth) of operational and project management experience
6+ years experience of people management, coaching and leveraging work through others.

Ideally, you ll also have

Interest in business and commerciality.

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Employment Type: Full Time, Permanent

Read full job description

Ernst & Young Interview Questions & Tips

Prepare for Ernst & Young Manager roles with real interview advice

What people at Ernst & Young are saying

3.2

Rating based on 365 Manager reviews

Anonymous · Customer Success, Service & Operations in Kochi

Likes

Professionalism

Salary - Excellent

+3 more

Dislikes

Leadership strategy is not well thought through. They hire without even thinking and then later when they do not want people .. they will find several reasons to move out those people. MOST of the Senior Managers with whom I worked, didn't know the process at all. They are having comfortable life in ey because they been in the system..Read More