19 STP Jobs in Gurgaon / Gurugram

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Cloud Unified Communication Operations



Good to have skills :NA
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure timely resolution of technical issues.

Collaborate with cross-functional teams to address system and software problems.

Document troubleshooting steps and solutions for future reference.

Provide training and guidance to junior team members.

Stay updated on industry trends and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Unified Communication Operations.

Strong understanding of network protocols and configurations.

Experience in troubleshooting hardware and software issues.

Knowledge of server and network security best practices.

Good To Have Skills:Experience with Unified Communication platforms.
Additional Information:

The candidate should have a minimum of 3 years of experience in Cloud Unified Communication Operations.

This position is based at our Gurugram office.

A 15 years full time education is required.


Qualifications

15 years full time education