8 SRM Institute of Science and Technology Jobs

Job Summary:

The Receptionist cum Executive (OPD) is a multitasking role responsible for both front desk

operations and administrative coordination within the Outpatient Department. This role

ensures smooth patient flow, effective communication between departments, and high-quality

patient service while handling operational and administrative responsibilities efficiently.

Key Responsibilities:

Front Desk & Patient Coordination:

• Greet and assist patients, visitors, and staff in a professional and welcoming manner.

• Manage patient registrations, appointment scheduling, and maintain accurate records.

• Handle incoming calls, provide necessary information, and direct inquiries

appropriately.

• Assist in OPD billing, payment collection and other requirements if instructed by the

Manager.

• Ensure smooth patient flow by coordinating with doctors, nurses, and other

departments.

Administrative & Operational Duties:

• Ensuring efficient consultation scheduling.

• Address patient concerns, inquiries, and feedback, ensuring timely resolutions.

• Maintain confidentiality and ensure compliance with hospital policies and medical

guidelines.

• Monitor documentation, generate reports, and manage OPD performance data.

• Ensure the reception and waiting areas are organized, clean, and welcoming.

• Assist in training new OPD staff on customer service, process improvements, and

hospital protocols.

Qualifications & Skills:

• Bachelor's or Masters degree in Hospital Administration, Healthcare Management, or

any relevant field.

• Previous experience in a hospital front office or customer service role is an advantage.

• Strong multitasking, communication, and problem-solving skills.

• Proficiency in hospital management software and Microsoft Office.

• Ability to handle stressful situations and work efficiently in a fast-paced environment.

• Patient-centric approach with a commitment to service excellence

contact No: 9677272260