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44 Sparklehood Jobs
Support Specialist
Sparklehood
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
AI solutions firm is seeking a high-energy, creative Support Specialist to join their dynamic team. The ideal candidate will have prior experience in support/client delight and a strong proficiency with tools like ZenDesk or FreshDesk.
Key Responsibilities:
- Provide exceptional support and ensure client satisfaction.
- Champion for users, addressing their needs and concerns.
- Prioritize tasks effectively to manage multiple requests.
- Utilize ZenDesk/FreshDesk to handle support tickets and inquiries efficiently.
Qualifications:
- Any graduate.
- 1+ years of experience in support/client delight roles.
- Proficient in ZenDesk/ FreshDesk.
- Strong ability to prioritize tasks and manage time effectively.
Employment Type: Full Time, Permanent
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