Software Engineer 3 - Messaging

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotels omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

Read our growth story here .

- Lead projects pertaining to development/improvement of Exotels distributed messaging stack. Responsible for driving project throughout its lifecycle

- Work with team of engineers to explore, design, develop, test, deploy, and operationalize a product features & improvements

- Build fault-tolerant, scalable and real-time distributed system

- Support team with timely analysis and debugging of operational issues

- Emphasis on automation and scripting

- Effectively work in a collaborative and agile team environment

- Mentor juniors in the team to do the above

- Be on rotational on-call roster to handle operational issues

Must Haves-

- Bachelor or Masters degree in computer science or equivalent.

- 3+ years of working with major cloud solutions AWS (preferred), Azure, GCP.

- Strong fundamentals around 3-Tier, microservices architecture and distributed systems

- Experience with design & development of RESTful services

- Experience with developing Linux-based applications, networking and scripting.

- Experience with different data stores, data modeling and scaling them

- Familiarity with datastores such as Aerospike, MySQL, Mongo-db etc.

- Experience with one of the OOP languages: Golang (preferred) / PHP (preferred) / Ruby / Python / C++

- Good understanding of data structures, multi-threading and concurrency concepts.

- Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus.

- Experience with elasticsearch queries and visualization tools like grafana, kibana

- Experience leading project team to deliver critical software solutions

- Strong networking fundamentals: Firewalls, Proxies, DNS, Loadbalancing, etc.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Team-player, flexible and able to work in a fast-paced environment.

- A "devops" mindset. You own what you will develop.

Good to have -

- Experience in telecom, related protocols and product startups would be a plus.

- Experience in telecom messaging software systems, or high transaction messaging software systems

- Experience in integrating with SMS gateways, IP messaging services like WhatsApp etc.

- Practical Experience in managing Production scale systems

- Experience working with data ETL pipelines is a plus

- Experience in development of cloud telephony systems (CPaaS) is a plus.