Servicenow Architect

Key Skills:

• Lead a functional delivery stream to design, plan and implement ServiceNow capability

• Act as the primary contact for clients regarding all ServiceNow-related matters

• Conduct requirement gathering workshops and collaborate with project teams to ensure

• client requirements are effectively translated into project plans, including:
• the design of functional specific applications and modules
• the design of core platform capabilities that underpin the functional modules
• the design and functionality of the user experience layer as relevant to the functional modules

• Effectively guide the client toward best practice implementation outcomes in alignment with

the ServiceNow Implementation Methodology and ITIL best practices

• Execute and contribute to Agile Projects

• Review functionality developed by the ServiceNow team, provide feedback, conduct testing,

and facilitate training

• Develop comprehensive technical and functional documentation for ServiceNow solutions

• Identify and manage potential risks across projects

• Develop training materials and conduct training sessions with clients

• Maintain strong relationships with clients and stakeholders

• Display leadership, mentoring and management for early career team members

• Effective upwards management to program lead and executives

• Contribute to business development activities including written proposals, presales

activities, functional demonstrations and presentations

• Stay up-to-date with ServiceNow products, features, and industry trends to foster

innovation.

Desirable skills:

• Proven experience of ServiceNow Consulting and Implementations, preferably in one or

more of ITSM, CSM, ITOM, Customer Portals and other product lines

• Strength in requirement gathering and workshop facilitation with the ability to manage

conflicting views and challenging participants

• Demonstrated ability in relationship management and risk management

• Strong communication skills and ability to adjust communication style for audience

• Proven leadership skills and ability to mentor and manage early career team members

• Ability to configure Catalogue Items, and design/brand the Employee Service Centre to

medium complexity

• Ability to design and write knowledge base content

• Experience in Agile Projects

Certifications: ServiceNow CSA and ITIL V3 or V4 desirable