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4 Chegg SME Jobs
Subject Matter Expert - Web Development
3-6 years
₹ 4.5 - 6.3L/yr (AmbitionBox estimate)
Chennai, Pune, New Delhi + 4 more
1 vacancy
Subject Matter Expert - Web Development
Chegg
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work experience of 3 years in the relevant industry is recommended , with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.
- Strong communication skills are essential for delivering live lessons to students in the US.
- Proficiency in facilitating sessions via Zoom or other online platforms is required .
- Diversified and in-depth subject knowledge with the required degree.
- Good grasp of subject-specific software/tools.
- Perform all core activities (Grading, Livechat , QA , Live Lessons Video Weekly Tutoring ) within the given guidelines and achieve a QA score of 80% and above.
- Deliver quality (QA score will validate ) content in terms of Grading and Livechat .
- Review the expert s (Mentor Sessions) content as per the latest guidelines and processes.
- Proactively learn new activities / software / core-subjects and be a part of projects as and when required .
- Work on difficult tasks across all activities and deliver content without compromising quality.
- Provide suggestions/changes to activity guidelines or process documents.
- Review the content from external sources of all difficulty levels and send detailed feedback.
- Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
- Handle queries from outside experts (MNEs).
- Provide on-demand video support for students.
- Participate in community support initiatives to assist students and resolve their queries.
- Conduct QA sessions as needed to enhance student understanding and engagement.
- Train MNEs and m onitor their progress throughout their first 90 days (about 3 months) of onboarding.
- Support and guide MNEs in their day-to-day processes .
- Curate new tools and technology for respective subjects.
- Suggest additions/corrections in the current curriculum.
- Suggest new courses to be added as per market demand.
- Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed.
- Prepare initial reports for SME grading contribution and Livechat effectiveness.
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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Chegg Benefits
Work From Home 
Job Training 
Education Assistance 
Soft Skill Training 
Cafeteria 
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