58 SLA Management Jobs in Hyderabad / Secunderabad

The Voice of Driver Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.

***CANDIDATES WHO ARE WILLING TO WORK FROM HYDERABAD OFFICE AND WHO ARE WILLING TO WORK FROM 3PM TO 12:00AM SHIFT MAY ONLY APPLY***

Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
• You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
• Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools.
• Meets predetermined and assigned productivity targets and quality standards.
• Contributes to project improvement ideas, if applicable
• Proactively raises issues/alarms to manager or stakeholders

About the team
The Voice Of Driver Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.

Basic Qualification:

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred qualifications

• Good communication skills ability to communicate with internal/external stakeholders clearly and concisely.
• Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs
• Demonstrate flexibility to work overtime hours as per business requirement.