Communication Trainer Mumbai

Roles & Responsibilities.

Total Work Experience 3 yrs.

Relevant work experience 2 yrs (Communication Trainer on paper).

Candidate should be from International BPO background comfortable with US & UK Shifts (Rotational).

5 Days working, Any 2 days W/offs (Rotational).

Transport facility within boundary.

Preferred Candidate Profile.

Lead and direct the learning culture and vision in New hire batches.

Develop/implement training programs for New hire agents .

Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.

Manage training programs and the learning experience for adult learners in a site.

Support development programs.

Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.

Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.

Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.

Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.

Conduct most complex training classes.

Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.

Identify skill and knowledge requirements for agents through analysis of data from multiple sources.

Develop standards for monitoring Agents/Advisors.

Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.

Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.

Actively pursue self-improvement opportunities.

Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).

Background in MCP minimum 2000 and/or Windows XP and 2003.

Proven client relationship skills.

Well-developed consultancy skills.

Delivering and facilitating learning and development interventions.

Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials.

Ability to design and evaluate learning material create a facilitators guide and participants material to support technical programs.

Experience in coaching, mentoring and developing others in a complex, fast paced environment.

Results driven to achieve key objectives at a corporate and site level.

A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions.

Excellent interpersonal, organization and time management skills.

Excellent listening, oral, and written communication skills.

Ability to deliver both UK and US content.

Education.

S.

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