SERVICE ADVISOR

To ensure superior customer experience during each interaction. Customized attention right through new vehicle delivery, interaction during different stages of Customer Life Cycle (CLC), RO opening to vehicle delivery from workshop.

 To give a feeling of personalization for inviting a select set of customers for CRM initiatives. To ensure the loop is closed from inviting the customers, coordinating with the central agency (Mahindra Relationship Centre) To deliver high customer satisfaction by following & monitoring Vital Few parameters constantly.

SKILLS REQUIREMENT - Knowledge & confidence in automobile technology

SERVICE ADVISOR Job Description - RESPONSIBILITIES Provide cost and time estimate, verify for campaigns Keep customer informed about progress of work or change in schedule if any Coordination with floor & quality controller. Invoice explanation, parts replaced explanation. SKILLS

REQUIREMENT - Good listener, good in probing. Capture customers verbatim on a job card. Job Location : Marathalli & Magadi Road - Bengaluru