Manager / Associate Manager / Team Lead - Research & Analytics

As a Manager/Associate Manager/Team Lead - Research & Analytics, you will lead a team to deliver high-quality research outputs while managing client relationships effectively. The ideal candidate is client-focused, adaptable to dynamic team requirements, and committed to delivering actionable insights on time. Strong people management, excellent communication, and deadline adherence are key aspects of this role.

Key Responsibilities

• Lead and mentor a team of research analysts, fostering a supportive and collaborative environment.

• Distribute tasks effectively, ensuring balanced workloads and adherence to deadlines.

• Provide regular feedback and coaching to enhance team performance and skill development.

• Adapt to team changes and ensure smooth transitions during restructuring or project shifts.

• Serve as the primary contact for clients, understanding their needs and ensuring expectations are met.

• Present reports and insights in client meetings, ensuring data is communicated clearly and aligned with business goals.

• Address client queries promptly, offering solutions and insights based on data analysis and research findings.

• Build and maintain strong client relationships by delivering quality outputs and honouring commitments.

• Oversee the interpretation and analysis of Employee Wellness and Assistance Program (EWAP) data, identifying trends and actionable insights.

• Review and refine survey designs and assessment tools to meet client-specific objectives.

• Ensure the development and delivery of high-quality reports tailored to internal and external stakeholders.

• Monitor and maintain consistency in research frameworks and data analysis processes across the team.

• Ensure timely delivery of reports and insights to clients and internal stakeholders, meeting all agreed timelines.

• Track project progress meticulously and address potential bottlenecks proactively.

• Communicate any changes to deliverables or timelines clearly with clients and teams, ensuring alignment.

• Stay vigilant about industry trends and incorporate new methodologies or technologies to enhance team output.

• Adapt to organizational and project changes quickly, ensuring minimal disruption to ongoing work.

• Collaborate with cross-functional teams to integrate data insights into broader company strategies and initiatives.

• Proficiency in data visualization tools (Power BI, Tableau) and data analysis platforms (SPSS, SAS, R, or Python).
• Commitment to meeting deadlines and delivering high-quality work.
• Flexible and adaptable to changing team structures and project requirements.

• Bachelor s or masters degree in Data Science, Business Analytics, Social Sciences, or a related field.

• 5-15 years of experience in research, data analytics, or a related domain.

• Proven experience in client interaction and team management.