Manager - Applications Engineering

Overview of Applications Team:

The Applications Team at Silicon Labs, spread across various geographical locations, focuses on enhancing customer support and experience with Silicon Labs IoT products. These IoT products support a range of wireless protocols (BLE, Bluetooth Mesh, Wi-Fi, Zigbee, OpenThread, Wi-Sun, Z-Wave, and proprietary protocols) and 32-bit microcontroller (MCU) software essential for building IoT products. The Applications team collaborates closely with engineering teams to ensure a comprehensive understanding of the product, features, and system functionality, thereby enabling customers by providing technical support tailored to their use cases.

Challenges you will solve:

• Work closely with engineering teams to debug customer-reported issues
• Replicate customer environments by collaborating with the sales team and field application engineers to support customer needs and troubleshoot problems
• Design and execute functional, performance, and feature-specific sample applications for Silicon Labs embedded MCU products

Responsibilities:

• Closely work with customers, providing technical support for their use cases
• Investigate and comprehend complex new features by studying documentation, discussing with the development team, and designing sample applications

Skills Required:

• Knowledge of and experience working with analog (ADC, comparator, etc.) and digital (timers, PWM, etc.) MCU peripherals
• Working knowledge of bootloaders
• Understanding of and experience with communication interfaces such as UART, SPI, I2C, etc.
• Understanding of and experience working with clock management systems and energy management systems
• Excellent microcontroller debugging skills - Experience with debugging tools, including oscilloscopes, power analyzers, digital logic analyzers, digital multimeters, etc.
• Exceptional communication skills

Preferred Skills:

• Work experience with Zephyr and FreeRTOS
• Experience with salesforce, task management, and bug-tracking systems such as Jira
• Ability to review schematics and layout designs
• Prior experience with customer support
• Experience with Python or other scripting languages

Education and Experience:

• Bachelors or Masters degree in Computer Science, Electronics Communication, Electrical Engineering, or related field
• 3+ years of managerial experience
• 6+ years of hands-on experience as an embedded SW Developer or customer support engineer
• Experience in customer support is a plus