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3 SILA Group (India) Jobs
Helpdesk Executive
SILA Group (India)
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide technical support and assistance to end-users for software, hardware, and network issues.
- Log, prioritize, and resolve helpdesk tickets using ticketing systems.
- Troubleshoot problems over the phone, via email, or in person.
- Escalate unresolved issues to higher-level technical teams.
- Document resolutions and update knowledge base for common issues.
Employment Type: Full Time, Permanent
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