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115 Shashwath Solution Jobs

IT Service Delivery Lead - ServiceNow (3-8 yrs)

Shashwath Solution

3-8 years

Shashwath Solution

posted 7mon ago

Job Role Insights

Key skills for the job

Servicenow Incident Management ITIL Service Delivery Management IT Service Delivery Management

Job Description

Responsibilities :

- Oversee overall service delivery management.

- Ensure adherence to Service Levels.

- Collaborate with client Service Delivery management personnel.

- Manage the compilation of metrics around open tickets, backlog, aging, etc.

- Drive metrics-driven continuous improvement and customer satisfaction.

Must-Have :

- Proven experience in delivery management.

- Strong leadership and team management skills.

- Excellent communication and stakeholder management abilities.

- Proficiency in using ServiceNow (SNOW) toolset for incident management.

Good-to-Have :

- Experience in managing Oracle-related projects.

- Familiarity with ITIL processes and frameworks.