This is an implementation of Microsoft Dynamics 365 for Customer Engagement in the cloud. In the short term you will be part of the implementation team. In this context you will keep the SES perspective, challenging our implementation partner to ensure a good quality of deliverables with the specific mindset of long-term maintenance which you will be responsible for. This solution is highly integrated via web services, to applications both in the cloud and on premise. A good understanding of the interfacing technology is critical to many of the functional enhancements you will be responsible for.
Additionally, we would look for you to take the following functional roles:
Actively participate in AGILE ceremonies (Standups, Retrospectives, etc.) ensuring proactive communication about challenges and opportunities as they arise Actively maintain Azure DevOps ensuring user stories are estimated in a timely manner, and de-velopment tasks are accurately reflecting current status Ensure SES coding best practices are adhered to, all code is properly commented, and all solu-tions are regularly checked into the Azure DevOps Repo Extreme focus on ensuring compliance with the dynamics 365 evergreen concepts Ensuring all code is performant and compatible with the Unified Customer Interface Taking pride in the quality of the delivered functionality, run thorough unit tests before handing any user story over for testing Support our periodic code review process, constructively auditing your colleagues and helping to improve the overall health of the environment (and openly receiving and acting upon feedback for your deliveries) Maintain a service-oriented attitude: Provide excellent service to our product owners and scrum masters Provide excellent service to our colleagues and customers by troubleshooting and re-solving bugs that cannot be treated by Level 1 support Constructively challenge user stories where simpler\better alternatives may exist Automate the development testing and release cycles Keep an open mind and take on development tasks outside of Dynamics 365 supporting our commercial application eco-system. Much of this is becoming Azure, and most will be directly re-lated to Dynamics 365 including Power Apps and flows. Some may outside of the Microsoft envi-ronment. End to end view of application interfaces including delivery of Mulesoft API s Assist and help Junior developers and other members of the team. Open minded to learn new technologies needed by the department that are not the focus of this job description Execute Solution Upgrades and Manage the Full Solution Upgrade Process Support the manager of the department on Architectural / Security / Development directions.
COMPETENCIES
Excellent analytical and problem-solving skills Mindset focused on helping others to succeed\mentoring (there will be more junior developers join-ing over time) Ability to work autonomously with minimal supervision with a commitment to deadlines and willing-ness to meet tight development schedules Service and customer-centric mindset is a must! Knowledge and experience with User Interface (UI) Design is considered a plus Dedicated: displays a strong commitment to the success of SES and inspires others to commit to the organization s goals; demonstrates commitment and works hard in order to achieve goals. Resilience: deals effectively with pressure; remains optimistic and persistent, even under difficult circumstances. Recovers quickly from setbacks. Adapts quickly to change, delays or unexpected events Self-starter: takes initiative and proactively identifies ways to contribute to the team and wider SES goals. Shows the ability to motivate self, complete tasks and achieve goals. Decisive: Able to interpret (even when ambiguity exists), to make decisions, and clearly articulate the rationale. Accountability: holds self and others accountable for individual and team results. Accepts respon-sibility for mistakes. Uses resources in an efficient way. Shows honesty and truthfulness. Excellent communication and presentation skills, both in writing and verbal Ability to understand business requirements and work towards solutions Openness for new technologies, ability to learn them quickly, and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work in a rapidly changing environment under tight timelines
QUALIFICATIONS & EXPERIENCE
Bachelors Degree in Computer Science, Engineering, or Information Technology Minimum 10 years development experience, preferably on the Microsoft .net stack, java script and preferably in the business applications (Other CRM\ERP s are fine) Minimum five years developing Microsoft Dynamics CRM, preferably with the latter years on the cloud platform o Customization and form scripting o Administration/security role configuration o Plugin and workflow o Business Process Flow o Sitemap and ribbon o Power apps and flows o Azure Based Integrations (Azure Functions and Azure Logic Apps) o Emphasis on Marketing and Sales app Dynamics CRM\Dynamics 365 certifications such as MB2-716 or other similar titles are consid-ered a plus Open to learning additional development platforms including Mulesoft, Outsystems, and others as needed. Fluency in English mandatory, with any other languages being considered as an asset (Especial-ly French or Portuguese) Willingness to travel internationally on and incidental basis